ZERVOPOULOS OPTICIANS CORFU

Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This privacy policy (“Policy”) describes how the personally identifiable information (“Personal Information”) you may provide on the zervopoulosopticians.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Zervopoulos Opticians (“Zervopoulos Opticians”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authorization or if you do not agree to the terms of this agreement, you must not accept this agreement and may not access and use the Site and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We receive and store any information you knowingly provide to us when you fill any online forms on the Website. When required, this information may include the following:

Personal details such as name, country of residence, etc.
Contact information such as email address, address, etc.
· Basic personal information (such as name, country of residence, etc.)
· Geolocation data such as latitude and longitude.

Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners.

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

Children’s privacy

We do not knowingly collect any Personal Information from children under the age of 18. If you are under 18 years of age, please do not submit Personal Information through the Site and Services. If you have reason to believe that a child under the age of 18 has provided us with Personal Information through the Site and Services, please contact us to request that we delete that child’s Personal Information from our Services.

We encourage parents and legal guardians to monitor their children’s Internet use and help enforce this Policy by instructing their children never to provide Personal Information through the Site and Services without their permission. We also ask that all parents and legal guardians supervising the care of children take the necessary precautions to ensure that their children are instructed never to give out Personal Information when online without their permission.

Use and processing of collected information

We act as a data controller and data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you, in which case you will be the data controller and we will be the data processor.

Our role may also vary depending on the particular situation involving personal information. We act as a data controller when we ask you to submit your Personal Information that is necessary to ensure your access to and use of the Website and Services. In such cases, we are data controllers because we determine the purposes and means of processing Personal Information and comply with data controller obligations set out in the GDPR.

We act in the capacity of a data processor in cases where you submit Personal Information through the Site and Services. We do not own, control or make decisions about submitted Personal Information and such Personal Information is only processed in accordance with your instructions. In such cases, the User providing Personal Information acts as a data controller in terms of the GDPR.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

· Create and manage user accounts
·Order fulfillment and management
· Delivery of products or services
·Send marketing and promotional communications
·Improve user experience
· Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

We rely on the following legal bases as defined in the GDPR, on the basis of which we collect and process your Personal Data:

· User Consent

Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Payment processing

In the event that the Services require payment, you may be required to provide your credit card or other payment account information, which will be used solely for payment processing. We use third-party payment processors (“Payment Processors”) to help us securely process your payment information.

Payment Processors adhere to the latest security standards as administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. Sensitive and private data exchange takes place over an SSL-secured communication channel and is encrypted and protected with digital signatures, and the Website and Services also comply with strict vulnerability standards in order to create the safest possible environment for Users. We will share payment data with Payment Processors only to the extent necessary for the purposes of processing your payments, refunding them, and dealing with complaints and inquiries related to such payments and refunds.

Please note that Payment Processors may collect personal information from you that allows them to process your payments (eg your email address, address, credit card details and bank account number) and handle all steps in the payment process through the systems, including data collection and data processing. Payment Processors’ use of your Personal Information is governed by their respective privacy policies, which may or may not contain privacy safeguards as protective as this Policy. We suggest you check their respective privacy policies.

Information Management

You can delete certain Personal Information we have about you. The Personal Information you can delete may change as the Site and Services change. However, when you delete Personal Information, we may retain a copy of the unredacted Personal Information in our records for as long as necessary to comply with our obligations to our partners and affiliates and for the purposes described below. If you wish to delete your personal information or permanently delete your account, you may do so by contacting us.

Disclosure of information

Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties.

These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Transfer of information

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section.

Data protection rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Zervopoulos Opticians aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

(i)You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information. To the extent that the legal basis for processing your Personal Information is consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal.

(ii) You have the right to know whether your personal data is being processed by us, to obtain disclosure about certain aspects of the processing and to receive a copy of your personal information being processed.

(iii) You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the Personal Information you believe is incomplete.

(iv) You have the right to object to our processing of your Personal Information. Where personal data is processed in the public interest, in the exercise of an official authority belonging to us or for the purposes of the legitimate interests we pursue, you can object to this processing by providing a reason relevant to your particular situation to justify the objection. You should be aware that, however, if your Personal Information is processed for direct marketing purposes, you may object to this processing at any time without providing any justification. To find out whether we process Personal Information for direct marketing purposes, you can refer to the relevant sections of this Policy.

You have the right to seek restrictions on the processing of your Personal Information. These circumstances include: the accuracy of your Personal Information is disputed by you and we need to verify its accuracy. the processing is unlawful, but you object to the deletion of your Personal Information and request the restriction of its use. we no longer need your Personal Data for processing purposes, but you require it to establish, exercise or defend your legal claims. you have objected to processing pending verification of whether our legitimate grounds override your legitimate grounds. Where processing has been restricted, such Personal Information will be marked accordingly and, with the exception of storage, will only be processed with your consent or for the establishment, exercise or defense of legal claims, to protect the rights of another natural person, or legal entity or for reasons of significant public interest.

(vi) You have the right to request the erase your Personal Information under certain conditions of this Policy. These circumstances include: The Personal Data is no longer necessary in relation to the purposes for which it was collected or otherwise processed. withdraw your consent to processing based on consent; you object to the processing in accordance with certain rules of the applicable data protection law, the processing is for direct marketing purposes; and the personal data has been unlawfully processed. However, there are exceptions to the right to erasure, such as when processing is required: to exercise the right to freedom of expression and information. to comply with a legal obligation; or to establish, exercise or defend legal claims.

(vii) You have the right to receive your Personal Data that you have provided to us in a structured, commonly used and machine-readable format and, where technically feasible, to transmit it to another controller without any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others.

(viii) You have the right to complain to a data protection authority about the collection and use of your Personal Information. If you are not satisfied with the outcome of your complaint directly to us, you have the right to lodge a complaint with your local data protection authority. For more information, please contact your local data protection authority in the EEA. This provision applies provided that your personal data is processed by automated means and that the processing is based on your consent, a contract to which you are a party or pre-contractual obligations thereof.

How to exercise your rights

Any requests to exercise your rights can be addressed to us via the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information to allow us to verify that you are the person you claim to be or that you are an authorized representative of that person. If we receive your request from an authorized representative, we may request evidence that you have provided a power of attorney to that authorized representative or that the authorized representative otherwise has valid written authority to make requests on your behalf.

You must include sufficient detail to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

Cookies

The Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You can learn more about cookies and how they work here.

We may use cookies to collect, store, and track information for security and personalization, to operate the Site and Services, and for statistical purposes. For more information about the cookies we collect and their purpose, see our cookie policy. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Data analysis

Our website and services may use third-party analytics tools that use cookies, web beacons, or other similar information collection technologies to collect typical Internet activity and usage information. The information collected is used to compile statistical reports about user activity, such as how often users visit our website and services, which pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor performance and improve the Website and Services.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. The Website and Services do not track its visitors over time and across third party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

Advertisements

We may display online advertisements and we may share aggregated and non-identifying information about our customers that we or our advertisers collect through your use of the Website and Services. These companies may serve ads that may place cookies and otherwise track user behavior.

Email marketing

We offer electronic newsletters that you can voluntarily subscribe to at any time. We are committed to keeping your email address confidential and will not disclose your email address to third parties except as permitted in the information use and processing section or for the purpose of using a third party provider to send such emails. We will retain information sent via email in accordance with applicable laws and regulations.

In accordance with the CAN-SPAM Act, all e-mails sent by us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails or by contacting us. However, you will still receive basic transactional emails.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

As the security of personal information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Data breach

In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.

Changes and amendments

We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided.

Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to

info@zervopoulosopticians.com

We will endeavor to resolve complaints and disputes and will make every reasonable effort to honor your wish to exercise your rights as soon as possible and in any event within the time limits provided by applicable data protection legislation.

This document was last updated on November 08, 2023

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